The Simon Roofing Difference Series: Part 4 Streamlined Communication
With employees and customers across the country, Simon Roofing understands the value of streamlined communications. Our ease of doing business makes it quick and efficient for our customers to request service, view reports and more.
Collaborative Customer Service
Simon Roofing’s state-of-the-art customer relationship management technology enables us to have one source for our customers’ preferences, service requests, condition reports and more.
- Customer Account Profiles (CAPs). These profiles contain key information about customer facilities, points of contact, budget restrictions, specific Key Performance Indicators (KPIs), etc. This eliminates unnecessary back and forth conversations and reduces the risk of miscommunication.
- 24/7 Customer Service Center. Our in-house customer service representatives are well trained and stand ready to answer customer calls, emails and online form submissions for quick roof leak response.
- Customer Portal. The online portal is always accessible and boasts updates in real-time. Customers are able to see technician ETAs, reports, photos, proposals, and more.
Through our ISO certification, we have detailed communication processes in place for every phase of a service request.
In addition, all customers have a dedicated account manager to help maximize communication and make sure all jobs go smoothly.