Tag: commercial roof repair

Commercial Roofing Blog

The Love-Hate Relationship with Commercial Roofs

You love your roof when it’s doing its job of protecting your building. But when it starts to leak and give you problems, you hate the thought of a complete tear-off and replacement. We get it. Afterall, why should companies endure the cost and disruption of replacing a roof when there are years of useful life still remaining in it? Simply put, they shouldn’t.

Commercial Roofing Blog

3 Reasons why Simon Roofing’s Repair Warranty is better than the rest

Watch the video below to find out how Simon Roofing’s Repair Warranty is second to none! 3 Reasons Why Simon Roofing’s Repair Warranty is Better Than the Rest It covers both the repair made on the roof and leak coming through the ceiling. Roof leaks often travel so it’s important to identify and stop the […]

Commercial Roofing Blog

6 ways that roofing materials can play a role in addressing ponding water

When properly designed, most roofs – even flat roofs – have enough slope to drain water after a rain or snow event. Add to that the fact that evaporation helps to dry up roofs as well. So, if you have water that remains on a roof 48 hours after a rain, you can be pretty sure you’ve got “ponding water” and all that comes with it.

Commercial Roofing Blog

5 beyond obvious consequences of ponding water on your commercial roof

When properly designed, most roofs – even flat roofs – have enough slope to drain water after a rain or snow event. Add to that the fact that evaporation helps to dry up roofs as well. So, if you have water that remains on a roof 48 hours after a rain, you can be pretty sure you’ve got “ponding water” and all that comes with it.

Commercial Roofing Blog

In what year will your commercial roof fail?

If you knew the exact year your commercial roof would fail, what – if anything – would you do to prevent it from happening?

Looking for ways to fix and address problems BEFORE they occur is the most cost-effective mindset to employ. Simply speaking it’s called managing your roof assets – or asset management.

Videos

Customer Service’s Role in Resolving Roofing Issues

A team-orientated approach is what drives Simon Roofing’s customer service center. Alex Moore, Customer Service and Billing Coordinator, discusses how this mentality helped Simon Roofing assess damage in the Carolinas after Hurricane Florence made landfall earlier this year.

Videos

Traits of a Strong Customer Service Representative

Customer service is the number one priority at Simon Roofing. Alex Moore, Customer Service and Billing Coordinator, describes the qualities a customer service representative needs to succeed, and how Simon Roofing ensures each customer has a positive experience.

Videos

When Will A Roof Technician Arrive

Simon Roofing’s Alex Moore discusses the multiple platforms that are used to keep customers informed of when a commercial roofing technician will arrive at their building.

Videos

Reporting A Suspected Roof Leak

What exactly happens when you call in to report a potential leak in your building? Alex Moore, Customer Service and Billing Coordinator at Simon Roofing, outlines the steps and information needed to dispatch service as quick as possible.

Videos

Best Practices in Commercial Roofing Service Calls

Question: What is the service call process for Simon roofing? Answer: If a customer is looking for service, they can call or email into our customer service center. We are reachable by phone or email 24 hours a day, seven days a week, 365 days a year. Once they call in or email in, their […]