Tag: commercial roof leak

Blog

Bench your roof leak worries and save this month’s madness for basketball

Basketball is all about stats – whether it’s points, rebounds, fouls or assists. Commercial roofing isn’t much different, especially when it comes to roof repairs and service.

Proactive Protection

Check out the latest article on proactive practices to protect your retail/restaurant roof when severe weather strikes titled“Proactive PROTECTION” in Retail & Restaurant Facility Business by Simon Roofing’s Shawn Morrow, Gulf Coast Territory Manager. View the full publication here. Read more: 7 Cringeworthy Anomalies That Can Severely Damage Your Metal Roof Water: Public Enemy No. […]

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3 Reasons why Simon Roofing’s Repair Warranty is better than the rest

Watch the video below to find out how Simon Roofing’s Repair Warranty is second to none! 3 Reasons Why Simon Roofing’s Repair Warranty is Better Than the Rest It covers both the repair made on the roof and leak coming through the ceiling. Roof leaks often travel so it’s important to identify and stop the […]

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Roof Leaks in Medical Buildings Require Urgent Care

The actions a facility manager takes before a roof leak is spotted are arguably just as important as what they do after one occurs. In medical buildings, hospitals and clinics, timing and preparation are key to minimizing damage and jeopardizing patient safety. An ideal scenario involves being proactive with roofing maintenance and inspections, and being […]

Videos

Customer Service’s Role in Resolving Roofing Issues

A team-orientated approach is what drives Simon Roofing’s customer service center. Alex Moore, Customer Service and Billing Coordinator, discusses how this mentality helped Simon Roofing assess damage in the Carolinas after Hurricane Florence made landfall earlier this year.

Videos

Traits of a Strong Customer Service Representative

Customer service is the number one priority at Simon Roofing. Alex Moore, Customer Service and Billing Coordinator, describes the qualities a customer service representative needs to succeed, and how Simon Roofing ensures each customer has a positive experience.

Videos

When Will A Roof Technician Arrive

Simon Roofing’s Alex Moore discusses the multiple platforms that are used to keep customers informed of when a commercial roofing technician will arrive at their building.

Videos

Reporting A Suspected Roof Leak

What exactly happens when you call in to report a potential leak in your building? Alex Moore, Customer Service and Billing Coordinator at Simon Roofing, outlines the steps and information needed to dispatch service as quick as possible.

Videos

Best Practices in Commercial Roofing Service Calls

Question: What is the service call process for Simon roofing? Answer: If a customer is looking for service, they can call or email into our customer service center. We are reachable by phone or email 24 hours a day, seven days a week, 365 days a year. Once they call in or email in, their […]

Videos

First Steps to Take When a Commercial Roof Leak is Suspected

Question: What are the first things I should do when I suspect a roof leak? Answer: If someone suspects they have a roof leak there are a few things that should be done right off the bat. Assess if it is an urgent situation – is there any type of safety concern? Is there product […]