5 Questions to Ask Your Roofing Provider

Here’s what to look for in a trustworthy and dependable roofing contractor.

  1. Do you self-perform the work or do you use subcontractors?
    If a roofing company self-performs the work, you can receive proof of compliance for coverage like workers’ compensation, general liability insurance. They can also give you reassurance by providing documentation of workers, drug policies, safety ratings and protocols, state licensing and criminal background checks.
  2. How experienced are you on my type of building and my roof system?
    There are several types of roof systems and innumerable building types. Does the contractor have experience with a variety of roof systems and building styles? What training do they offer their technicians and how often do they offer continuing education?
  3. What’s your response time?
    When a roof leak occurs, you need to act fast – and you expect the same from your roofer. What is their standard response time for non-emergencies and emergencies? What about on warranty issues? How accessible are they after normal business hours?
  4. What types of technology do you utilize for efficiency and accuracy?
    The roofing industry in general has been slow to adopt new technology and practices but contractors who are utilizing technology, such as billing and accounting software, GPS tracking in the trucks, drones and tablets have proven to be more productive and more efficient – saving you both time and money.
  5. What will my roof warranty cover? And not cover?
    Roof warranties were initially created to protect the manufacturer, not the customer. Warranties today typically come with specific care and maintenance instructions that are to be followed to a T. Does the warranty cover both workmanship and materials? For how long? What’s the response time for service calls involving a warranty? Do you have to perform annual or semi-annual maintenance? Understanding these requirements from the beginning will help you adhere to your warranty guidelines and preserve its integrity.